We kindly inform you that  if you receive a product with a defect caused by our production process, we will gladly provide a replacement of the same item at no additional cost to you. But, we kindly request your cooperation to return it to us by shipping it back to our warehouse.

Please note that we do not provide pick-up services & the shipping cost from the customer to Nona Rona’s warehouse. However, the shipping cost for the exchanged item sent back to the customer will be covered by us.

Please ensure the returned items meet the following conditions:

• New and unused
• Unwashed
• All original tags still attached
• Returned in the same packaging as received
• Returned within 7 days of receipt

Returns that do not meet these conditions—such as items that are damaged, stained, or altered—will not be accepted and will be returned to the customer.